What is an AI agent?
When you think of AI agents, do you imagine a personal AI assistant like Tony Stark's Jarvis? Perhaps a calm-under-pressure TARS from Interstellar? Or, more on the scary spectrum, an amoral HAL 9000 straight out of 2001: A Space Odyssey? Current technology doesn't come close to that kind of science fiction (yet). But the field is evolving fast. What AI agents are capable of today looks nothing like it did even just a few months ago. Here's how AI agents actually work, what they can do right now
Try these 3 Google AI tools to help find your next job.
Use Google AI tools — like Career Dreamer, NotebookLM and Gemini Live — for resumes, cover letters, interview prep and more.
The best Salesforce automation tools in 2026
My early days with Salesforce were a classic love-hate experience: loved its power, but resented the hours I lost to manual CSV juggling and frantic VLOOKUPs, always fearing a critical lead was gathering dust in some forgotten queue. Things really clicked when I stopped just using Salesforce and focused on making it work for me. It wasn't about some mythical magic button—those rarely exist in enterprise software. My goal was to pinpoint the real time sinks and systematically apply automation.
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Pipedream vs. Zapier: Which is best? [2026]
"Developer-friendly" sounds like a good thing, and for the most part it is. But there's also an unspoken subtext: "business-team-unfriendly." Automation tools that put developers first can offer greater flexibility and customization, but it often comes at the expense of usability for nontechnical users. If you're trying to scale AI and automation quickly across your organization, there's a real opportunity cost at play when only developers can build workflows and agents. Pipedream—which was acqu
June Pixel Drop: New features for creators, Gemini upgrades and more
Get new screen recording feature, text-to-video tools with Gemini Omni, and better multitasking on your Pixel devices.
ChatGPT is now a partner for your most ambitious work
ChatGPT Work is an agent that can take action across your apps and files, stay with a project for hours if needed, and turn a goal into finished work.
Netflix Adds ChatGPT-Powered AI to Stop You From Scrolling Forever
In a bold move to tackle one of streaming’s biggest frustrations, endless scrolling, Netflix just unveiled a major redesign of its TV and mobile apps featuring a ChatGPT-powered AI chatbot and TikTok-style video reels. You’ll soon be able to ask Netflix in plain language what you’re in the mood for “funny and fast-paced” or “dark thrillers with strong female leads” and get instant, tailored recommendations. Netflix is partnering with OpenAI to power this feature, part of a broader overhaul aimed at making content discovery faster, more intuitive, and (finally) less painful. What’s changing Conversational AI Search: Powered by OpenAI, this The post Netflix Adds ChatGPT-Powered AI to Stop You From Scrolling Forever appeared first on DailyAI.
OpenAI models: Every model (including GPT-5.6) and what it's best for
Keeping track of all the new AI models getting released at the moment is practically a full-time job. The most recent series of models, GPT-5.6, was released less than three months after GPT 5.5, which itself was released two months after GPT-5.4. I've been writing about OpenAI's models for the past few years, and it feels like every time I publish an article, another new model drops. It's been particularly bad with GPT 5.X—OpenAI seems to be serious about pushing point-releases more frequently
Murder Victim Speaks from the Grave in Courtroom Through AI
Chris Pelkey was shot and killed in a road rage incident. At his killer’s sentencing, he forgave the man via AI. In a historic first for Arizona, and possibly the U.S., artificial intelligence was used in court to let a murder victim deliver his own victim impact statement. What happened Pelkey, a 37-year-old Army veteran, was gunned down at a red light in 2021. This month, a realistic AI version of him appeared in court to address his killer, Gabriel Horcasitas. “In another life, we probably could’ve been friends,” said AI Pelkey in the video. “I believe in forgiveness, and The post Murder Victim Speaks from the Grave in Courtroom Through AI appeared first on DailyAI.
Microsoft patches record number of security vulnerabilities, citing its use of AI
Microsoft's monthly release of security fixes, dubbed Patch Tuesday, resolved a record 570 security vulnerabilities across the company's product line, thanks to discoveries with AI.
Pope Leo XIV Declares AI a Threat to Human Dignity and Workers’ Rights
Pope Leo XIV is taking a bold stance on artificial intelligence, calling it “a challenge to human dignity, justice and labour” in his first major address since being elected leader of the Catholic Church. The new pontiff is placing AI at the center of the Church’s moral agenda, warning that we’re entering a new industrial revolution with the same threats to workers and human rights seen over a century ago. “In our own day… developments in the field of artificial intelligence pose new challenges,” Leo said, addressing the College of Cardinals on Saturday in the New Synod Hall. He echoed The post Pope Leo XIV Declares AI a Threat to Human Dignity and Workers’ Rights appeared first on DailyAI.
Best Universities To Study AI in 2026
Artificial intelligence has made enormous strides in the past few years – with the introduction of a wide range of AI tools changing the landscape of how we assess data and operate within online spaces forever. This page ranks the 50 best universities to study AI around the world, based on scope, prestige, and the level of AI-related research each institution has released. Career prospects in AI There is a huge demand for individuals with a high degree of skills in artificial intelligence and machine learning, making AI a potential lucrative career prospect with countless opportunities as AI continues to The post Best Universities To Study AI in 2026 appeared first on DailyAI.
Anthropic launches Cowork, a Claude Desktop agent that works in your files — no coding required
Anthropic released Cowork on Monday, a new AI agent capability that extends the power of its wildly successful Claude Code tool to non-technical users — and according to company insiders, the team built the entire feature in approximately a week and a half, largely using Claude Code itself. The launch marks a major inflection point in the race to deliver practical AI agents to mainstream users, positioning Anthropic to compete not just with OpenAI and Google in conversational AI, but with Microsoft's Copilot in the burgeoning market for AI-powered productivity tools. "Cowork lets you complete non-technical tasks much like how developers use Claude Code," the company announced via its official Claude account on X. The feature arrives as a research preview available exclusively to Claude Max subscribers — Anthropic's power-user tier priced between $100 and $200 per month — through the macOS desktop application. For the past year, the industry narrative has focused on large language models that can write poetry or debug code. With Cowork, Anthropic is betting that the real enterprise value lies in an AI that can open a folder, read a messy pile of receipts, and generate a structured expense report without human hand-holding. How developers using a coding tool for vacation research inspired Anthropic's latest product The genesis of Cowork lies in Anthropic's recent success with the developer community. In late 2024, the company released Claude Code, a terminal-based tool that allowed software engineers to automate rote programming tasks. The tool was a hit, but Anthropic noticed a peculiar trend: users were forcing the coding tool to perform non-coding labor. According to Boris Cherny, an engineer at Anthropic, the company observed users deploying the developer tool for an unexpectedly diverse array of tasks. "Since we launched Claude Code, we saw people using it for all sorts of non-coding work: doing vacation research, building slide decks, cleaning up your email, cancelling subscriptions, recovering wedding photos from a hard drive, monitoring plant growth, controlling your oven," Cherny wrote on X. "These use cases are diverse and surprising — the reason is that the underlying Claude Agent is the best agent, and Opus 4.5 is the best model." Recognizing this shadow usage, Anthropic effectively stripped the command-line complexity from their developer tool to create a consumer-friendly interface. In its blog post announcing the feature, Anthropic explained that developers "quickly began using it for almost everything else," which "prompted us to build Cowork: a simpler way for anyone — not just developers — to work with Claude in the very same way." Inside the folder-based architecture that lets Claude read, edit, and create files on your computer Unlike a standard chat interface where a user pastes text for analysis, Cowork requires a different level of trust and access. Users designate a specific folder on their local machine that Claude can access. Within that sandbox, the AI agent can read existing files, modify them, or create entirely new ones. Anthropic offers several illustrative examples: reorganizing a cluttered downloads folder by sorting and intelligently renaming each file, generating a spreadsheet of expenses from a collection of receipt screenshots, or drafting a report from scattered notes across multiple documents. "In Cowork, you give Claude access to a folder on your computer. Claude can then read, edit, or create files in that folder," the company explained on X. "Try it to create a spreadsheet from a pile of screenshots, or produce a first draft from scattered notes." The architecture relies on what is known as an "agentic loop." When a user assigns a task, the AI does not merely generate a text response. Instead, it formulates a plan, executes steps in parallel, checks its own work, and asks for clarification if it hits a roadblock. Users can queue multiple tasks and let Claude process them simultaneously — a workflow Anthropic describes as feeling "much less like a back-and-forth and much more like leaving messages for a coworker." The system is built on Anthropic's Claude Agent SDK, meaning it shares the same underlying architecture as Claude Code. Anthropic notes that Cowork "can take on many of the same tasks that Claude Code can handle, but in a more approachable form for non-coding tasks." The recursive loop where AI builds AI: Claude Code reportedly wrote much of Claude Cowork Perhaps the most remarkable detail surrounding Cowork's launch is the speed at which the tool was reportedly built — highlighting a recursive feedback loop where AI tools are being used to build better AI tools. During a livestream hosted by Dan Shipper, Felix Rieseberg, an Anthropic employee, confirmed that the team built Cowork in approximately a week and a half. Alex Volkov, who covers AI developments, expressed surprise at the timeline: "Holy shit Anthropic built 'Cowork' in the last... week and a half?!" This prompted immediate speculation about how much of Cowork was itself built by Claude Code. Simon Smith, EVP of Generative AI at Klick Health, put it bluntly on X: "Claude Code wrote all of Claude Cowork. Can we all agree that we're in at least somewhat of a recursive improvement loop here?" The implication is profound: Anthropic's AI coding agent may have substantially contributed to building its own non-technical sibling product. If true, this is one of the most visible examples yet of AI systems being used to accelerate their own development and expansion — a strategy that could widen the gap between AI labs that successfully deploy their own agents internally and those that do not. Connectors, browser automation, and skills extend Cowork's reach beyond the local file system Cowork doesn't operate in isolation. The feature integrates with Anthropic's existing ecosystem of connectors — tools that link Claude to external information sources and services such as Asana, Notion, PayPal, and other supported partners. Users who have configured these connections in the standard Claude interface can leverage them within Cowork sessions. Additionally, Cowork can pair with Claude in Chrome, Anthropic's browser extension, to execute tasks requiring web access. This combination allows the agent to navigate websites, click buttons, fill forms, and extract information from the internet — all while operating from the desktop application. "Cowork includes a number of novel UX and safety features that we think make the product really special," Cherny explained, highlighting "a built-in VM [virtual machine] for isolation, out of the box support for browser automation, support for all your claude.ai data connectors, asking you for clarification when it's unsure." Anthropic has also introduced an initial set of "skills" specifically designed for Cowork that enhance Claude's ability to create documents, presentations, and other files. These build on the Skills for Claude framework the company announced in October, which provides specialized instruction sets Claude can load for particular types of tasks. Why Anthropic is warning users that its own AI agent could delete their files The transition from a chatbot that suggests edits to an agent that makes edits introduces significant risk. An AI that can organize files can, theoretically, delete them. In a notable display of transparency, Anthropic devoted considerable space in its announcement to warning users about Cowork's potential dangers — an unusual approach for a product launch. The company explicitly acknowledges that Claude "can take potentially destructive actions (such as deleting local files) if it's instructed to." Because Claude might occasionally misinterpret instructions, Anthropic urges users to provide "very clear guidance" about sensitive operations. More concerning is the risk of prompt injection attacks — a technique where malicious actors embed hidden instructions in content Claude might encounter online, potentially causing the agent to bypass safeguards or take harmful actions. "We've built sophisticated defenses against prompt injections," Anthropic wrote, "but agent safety — that is, the task of securing Claude's real-world actions — is still an active area of development in the industry." The company characterized these risks as inherent to the current state of AI agent technology rather than unique to Cowork. "These risks aren't new with Cowork, but it might be the first time you're using a more advanced tool that moves beyond a simple conversation," the announcement notes. Anthropic's desktop agent strategy sets up a direct challenge to Microsoft Copilot The launch of Cowork places Anthropic in direct competition with Microsoft, which has spent years attempting to integrate its Copilot AI into the fabric of the Windows operating system with mixed adoption results. However, Anthropic's approach differs in its isolation. By confining the agent to specific folders and requiring explicit connectors, they are attempting to strike a balance between the utility of an OS-level agent and the security of a sandboxed application. What distinguishes Anthropic's approach is its bottom-up evolution. Rather than designing an AI assistant and retrofitting agent capabilities, Anthropic built a powerful coding agent first — Claude Code — and is now abstracting its capabilities for broader audiences. This technical lineage may give Cowork more robust agentic behavior from the start. Claude Code has generated significant enthusiasm among developers since its initial launch as a command-line tool in late 2024. The company expanded access with a web interface in October 2025, followed by a Slack integration in December. Cowork is the next logical step: bringing the same agentic architecture to users who may never touch a terminal. Who can access Cowork now, and what's coming next for Windows and other platforms For now, Cowork remains exclusive to Claude Max subscribers using the macOS desktop application. Users on other subscription tiers — Free, Pro, Team, or Enterprise — can join a waitlist for future access. Anthropic has signaled clear intentions to expand the feature's reach. The blog post explicitly mentions plans to add cross-device sync and bring Cowork to Windows as the company learns from the research preview. Cherny set expectations appropriately, describing the product as "early and raw, similar to what Claude Code felt like when it first launched." To access Cowork, Max subscribers can download or update the Claude macOS app and click on "Cowork" in the sidebar. The real question facing enterprise AI adoption For technical decision-makers, the implications of Cowork extend beyond any single product launch. The bottleneck for AI adoption is shifting — no longer is model intelligence the limiting factor, but rather workflow integration and user trust. Anthropic's goal, as the company puts it, is to make working with Claude feel less like operating a tool and more like delegating to a colleague. Whether mainstream users are ready to hand over folder access to an AI that might misinterpret their instructions remains an open question. But the speed of Cowork's development — a major feature built in ten days, possibly by the company's own AI — previews a future where the capabilities of these systems compound faster than organizations can evaluate them. The chatbot has learned to use a file manager. What it learns to use next is anyone's guess.
Prevent lock-in with AI model flexibility on Zapier
Every AI provider comes with models of varying strengths. I'm a Claude stan because it just gets my writing style, but I'll often reach for Sonnet over the higher-tier models because its results are more consistent for me. And for some tasks, Claude's lineup doesn't cut it at all—when I need to process data at scale, for example, I might reach for Gemini. When I need a versatile generalist for classification or routing, GPT might be my pick. Other people across my team and at Zapier have altoget
Lorde says AI glasses are ‘not sexy’
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How Will AI Affect Cyber Operations? - RAND
How Will AI Affect Cyber Operations? RAND
‘I wouldn’t call it panic’: Industry quails at Hochul’s data center pause - Politico
‘I wouldn’t call it panic’: Industry quails at Hochul’s data center pause Politico
GPT-5.6: Frontier intelligence that scales with your ambition
More intelligence from every token, stronger performance per dollar, and more capability on demand for your hardest work.
Take our I/O 2026 quiz, vibe coded in Google AI Studio.
We used Google AI Studio to vibe code a quiz about our top I/O 2026 announcements.
New research shows how AMIE, our medical AI, could help manage health conditions.
Research in “Nature” shows our conversational AI system matches primary care physicians in complex disease management.
Hack suggests AI music generator Suno scraped YouTube for training data
The hacker used an employee's credentials to access source code, which revealed how Suno scraped decades of audio.
The best predictive analytics software in 2026
You could argue that pretty much all analytics are meant to be predictive. Isn't the point of analyzing past performance, on some level, to project future performance? (I guess you could just be nostalgic for the metrics underlying your favorite past fiscal quarter.) As a dedicated tool class, however, predictive analytics software helps analysts of all kinds see what past data says about the future. While tools like these can't tell you what will happen, they can tell you what massive amounts o
AI May Soon Help You Understand What Your Pet Is Trying to Say
Chinese tech powerhouse Baidu has filed a patent for a system that could use AI to decode animal sounds and behaviour then translate those signals into human language. For the millions of pet owners wondering what their animals are thinking, this could be the first real step toward bridging the communication gap between humans and animals. The tech Baidu’s system would collect animal vocalizations, body movements, and biological signals. It would merge that data and feed it into an AI model trained to identify emotional states. These emotional states could then be rendered in human language to boost “cross-species communication”. The post AI May Soon Help You Understand What Your Pet Is Trying to Say appeared first on DailyAI.
‘Not up for grabs’: Albanese establishes AI office and vows to protect Australian creatives from copyright ‘theft’ - The Guardian
‘Not up for grabs’: Albanese establishes AI office and vows to protect Australian creatives from copyright ‘theft’ The Guardian
The US is advancing AI safety through state and federal action
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Helping K–12 educators build practical AI skills
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Google just redesigned the search box for the first time in 25 years — here’s why it matters more than you think.
For a quarter century, the Google search box has been one of the most recognizable interfaces in computing: a thin white rectangle, a blinking cursor, a few typed words, and a list of blue links. On Tuesday, Google will formally retire that paradigm. At its annual I/O developer conference, Google announced a sweeping redesign of the search box itself — the literal text field where billions of queries begin every day — transforming it from a simple keyword input into a dynamic, AI-driven conversation starter that can accept text, images, PDFs, videos, and even open Chrome tabs as inputs. The company is also merging its AI Overviews and AI Mode features into a single, seamless search flow, eliminating the friction that previously forced users to choose between a traditional results page and an AI-forward experience. Liz Reid, Google's vice president and head of Search, called it "the biggest upgrade to our iconic search box since its debut over 25 years ago" during a press briefing on Monday. The announcement arrived alongside a blizzard of other news — new Gemini models, a personal AI agent called Spark, an intelligent shopping cart, a reimagined developer platform — but the search box redesign may prove to be the most consequential. It is the clearest signal yet that Google views the future of its flagship product not as a place where users type fragmented keywords, but as an interface where they hold open-ended, multimodal conversations with an AI system backed by the entire web. The new search box expands, accepts files, and coaches you on what to ask The changes show a fundamental shift in how Google expects people to interact with the product that generates the vast majority of Alphabet's revenue. The box itself now dynamically expands to accommodate longer, more conversational queries. Where the old interface subtly encouraged brevity — a narrow field suited to two- or three-word keyword strings — the new design invites users to fully articulate complex questions in granular detail. It also now supports multimodal inputs directly. Users can upload images, PDFs, files, and videos, or drag in content from Chrome tabs, right from the main search interface. Previously, some of these capabilities existed in AI Mode, but reaching them required extra steps. Now they sit at the primary entry point. Google is also deploying what it describes as an AI-powered query suggestion system that "goes beyond autocomplete." Rather than simply predicting the next word a user might type based on popular searches, the system helps users formulate complex, nuanced queries — essentially coaching them toward the kind of detailed questions that AI Mode handles best. The new search box is starting to roll out immediately in all countries and languages where AI Mode is available. Google is merging AI overviews and AI mode into one seamless experience Perhaps more significant than the box itself is the architectural change happening behind it. Google is unifying AI Overviews — the AI-generated summary panels that appear atop traditional search results — with AI Mode, the more immersive conversational search experience the company launched at I/O one year ago. Starting Tuesday, this merged experience will be live across mobile and desktop worldwide. A user can type a question, receive an AI Overview alongside traditional results, and then continue directly into a back-and-forth AI Mode conversation to ask follow-up questions — all without navigating to a separate interface. Reid explained the logic during the press briefing: the new AI search box is "an upgrade of our traditional search box, and so the results take you directly to main search rather than AI mode." She noted that while some power users actively sought out AI Mode, "for most users, they don't actually want to have to think about, do they want more of a traditional page or an AI-forward search experience." The goal, she said, was to ensure that "for most users, they don't have to think about where to go, they can just go to the search box they're familiar with, and it feels like they get the best experience afterwards." One billion users and doubling queries reveal how fast search behavior is shifting Google's decision to redesign the foundational interface of its most important product did not happen in a vacuum. The company shared a set of usage statistics during the briefing that reveal just how rapidly user behavior is already changing. AI Mode, which launched in the United States at I/O 2025, has surpassed one billion monthly users in its first year. AI Mode queries have been doubling every quarter since launch. AI Overviews, the lighter-weight AI summaries, now reach more than 2.5 billion monthly users. And overall search query volume hit an all-time high last quarter — a data point the company had previously disclosed on its earnings call. Sundar Pichai, Google's CEO, framed these figures as evidence that AI features are additive, not cannibalistic, to search usage. "When people use our AI-powered features in search, they use search more," he said. He added that he loves "how search has become less about individual queries and feels more like an ongoing conversation, giving users deeper insights and connecting you with the vastness of the web." Reid reinforced the point: "It's not just that people are searching more, it's that they're searching differently. They're fully expressing their questions in granular detail, asking those follow-up questions and searching across modalities." Gemini 3.5 Flash gives Google's AI search the speed it needs to work at scale Under the hood, the new search experience runs on Gemini 3.5 Flash, Google's newest AI model, which the company also introduced at I/O. Google upgraded AI Mode's underlying model to 3.5 Flash to deliver what Reid described as "an even more powerful AI search experience." Gemini 3.5 Flash is the workhorse of this year's announcements. Google claims it outperforms its previous frontier model, Gemini 3.1 Pro, on nearly all benchmarks while running four times faster in output tokens per second than comparable frontier models. Pichai described it as being "in a league of its own in the top right quadrant" of the Artificial Analysis index, which plots intelligence against speed — meaning it delivers near-frontier quality at dramatically lower latency. That speed matters enormously for search. A conversational AI search experience that feels sluggish would be dead on arrival for a product that serves billions of queries daily. By coupling the redesigned interface with a model optimized for both quality and throughput, Google is attempting to make AI-powered search feel as instantaneous as the old keyword experience — while being dramatically more capable. Search can now build interactive visuals and custom mini apps on the fly The redesigned search box is also the gateway to a set of new capabilities that push search far beyond text-based answers. Google announced what it calls "generative UI" — the ability for search to dynamically build custom widgets, interactive visualizations, and even mini applications in real time, tailored to a user's specific question. Reid offered a concrete example during the briefing: a user could ask "How do black holes affect space time?" and receive an interactive visual in an AI Overview that brings the concept to life. Follow-up questions would trigger the system to dynamically generate entirely new visuals in real time. This is possible, she explained, because of "a novel real-time code generation system we built in partnership with the Google DeepMind team" that runs on Gemini 3.5 Flash. Generative UI capabilities will roll out to everyone this summer, free of charge. But Google is going further still. For ongoing tasks — planning a wedding, organizing a move, tracking a fitness routine — users will be able to build what the company describes as customizable, stateful experiences within search, powered by its Antigravity development platform. These require no coding expertise. Users simply describe what they want in natural language, and search builds it. Those experiences will be available in coming months, starting with Google AI Pro and Ultra subscribers in the United States. AI agents that monitor the web around the clock are coming to search results The redesign also opens the door to what Google calls "information agents" — AI agents that users can configure directly within search to monitor the web 24/7 for specific conditions and deliver synthesized updates when those conditions are met. A user could, for example, set up an agent to track market movements in a particular sector with specific parameters. The agent would create a monitoring plan, tap into real-time finance data, and proactively notify the user when conditions are met — complete with links and context for further research. Other use cases include apartment hunting, tracking sneaker drops, or monitoring any topic a user cares about. Information agents will launch first for Google AI Pro and Ultra subscribers this summer. These agents sit within a much larger strategic pivot that Google articulated throughout the briefing: the company is going all-in on AI systems that don't just answer questions but proactively take actions on users' behalf. Beyond search, Google introduced Gemini Spark, a 24/7 personal AI agent that runs on dedicated virtual machines in Google Cloud. It unveiled the Universal Cart, an intelligent cross-merchant shopping cart. It announced the Agent Payments Protocol for agents to make secure purchases. And it expanded its Antigravity developer platform into a full ecosystem for building autonomous AI agents. Publishers, advertisers, and SEO professionals face a new reality The redesign raises profound questions for the sprawling ecosystem — publishers, advertisers, SEO professionals — that has been built around the old model of keyword search and blue links. If users increasingly express their needs as full, conversational sentences rather than fragmented keywords, the entire discipline of search engine optimization will need to evolve. Keyword-density strategies become less relevant when the AI is parsing natural language intent rather than matching strings. Content that answers deep, nuanced questions in authoritative ways becomes more valuable; content engineered to rank for two-word keyword fragments becomes less so. For publishers, the stakes are existential. AI Overviews already synthesize information from across the web and present it directly in search results, reducing the need for users to click through to source material. The new seamless AI Mode integration deepens that dynamic: users can now get an AI-generated answer and ask multiple follow-up questions without ever leaving the search page. Google has consistently maintained that its AI features drive more traffic to publishers, but the redesign puts that claim under renewed scrutiny as the search results page becomes more self-contained. For advertisers — who fund the vast majority of Google's revenue — the shift from keywords to conversations changes the calculus of ad targeting. Conversational queries contain richer intent signals, which could make ad targeting more precise and valuable. But they also create new ambiguities: when a user is in the middle of a multi-turn conversation with AI Mode, where does an ad naturally fit? Google did not detail changes to its advertising model during the briefing, but the structural shift in the interface will inevitably reshape how ads are surfaced and measured. The search box was always more than a product — it was a habit for billions of people There is a reason Google chose to redesign the search box rather than simply adding new features behind it. The search box is not just a product element at this point; it is a cultural artifact — one of the few pieces of digital infrastructure used by essentially the entire internet-connected world. Changing it sends an unmistakable message about where the company believes computing is headed. For 25 years, the search box trained billions of people to think in keywords — to compress their curiosity into the shortest possible string of words. The new box invites them to do the opposite: to think out loud, to upload what they're looking at, to ask follow-up questions, to let an AI system handle the compression. Pichai tied the company's broader ambitions to a striking statistic: Google's surfaces now process over 3.2 quadrillion tokens per month, up seven-fold from a year ago. The company expects capital expenditures of approximately $180 to $190 billion in 2026 — roughly six times the $31 billion it spent four years ago — largely to support the infrastructure required for this AI transformation. When asked about the future of traditional search, he was direct. "Search is the most used AI product in the world," he said. The blinking cursor in Google's search box still invites you to type. But after 25 years of teaching the world to speak in keywords, Google is now asking it to speak in sentences — and betting roughly $190 billion that it will.
Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI
Salesforce on Tuesday launched an entirely rebuilt version of Slackbot, the company's workplace assistant, transforming it from a simple notification tool into what executives describe as a fully powered AI agent capable of searching enterprise data, drafting documents, and taking action on behalf of employees. The new Slackbot, now generally available to Business+ and Enterprise+ customers, is Salesforce's most aggressive move yet to position Slack at the center of the emerging "agentic AI" movement — where software agents work alongside humans to complete complex tasks. The launch comes as Salesforce attempts to convince investors that artificial intelligence will bolster its products rather than render them obsolete. "Slackbot isn't just another copilot or AI assistant," said Parker Harris, Salesforce co-founder and Slack's chief technology officer, in an exclusive interview with Salesforce. "It's the front door to the agentic enterprise, powered by Salesforce." From tricycle to Porsche: Salesforce rebuilt Slackbot from the ground up Harris was blunt about what distinguishes the new Slackbot from its predecessor: "The old Slackbot was, you know, a little tricycle, and the new Slackbot is like, you know, a Porsche." The original Slackbot, which has existed since Slack's early days, performed basic algorithmic tasks — reminding users to add colleagues to documents, suggesting channel archives, and delivering simple notifications. The new version runs on an entirely different architecture built around a large language model and sophisticated search capabilities that can access Salesforce records, Google Drive files, calendar data, and years of Slack conversations. "It's two different things," Harris explained. "The old Slackbot was algorithmic and fairly simple. The new Slackbot is brand new — it's based around an LLM and a very robust search engine, and connections to third-party search engines, third-party enterprise data." Salesforce chose to retain the Slackbot brand despite the fundamental technical overhaul. "People know what Slackbot is, and so we wanted to carry that forward," Harris said. Why Anthropic's Claude powers the new Slackbot — and which AI models could come next The new Slackbot runs on Claude, Anthropic's large language model, a choice driven partly by compliance requirements. Slack's commercial service operates under FedRAMP Moderate certification to serve U.S. federal government customers, and Harris said Anthropic was "the only provider that could give us a compliant LLM" when Slack began building the new system. But that exclusivity won't last. "We are, this year, going to support additional providers," Harris said. "We have a great relationship with Google. Gemini is incredible — performance is great, cost is great. So we're going to use Gemini for some things." He added that OpenAI remains a possibility as well. Harris echoed Salesforce CEO Marc Benioff's view that large language models are becoming commoditized: "You've heard Marc talk about LLMs are commodities, that they're democratized. I call them CPUs." On the sensitive question of training data, Harris was unequivocal: Salesforce does not train any models on customer data. "Models don't have any sort of security," he explained. "If we trained it on some confidential conversation that you and I have, I don't want Carolyn to know — if I train it into the LLM, there is no way for me to say you get to see the answer, but Carolyn doesn't." Inside Salesforce's internal experiment: 80,000 employees tested Slackbot with striking results Salesforce has been testing the new Slackbot internally for months, rolling it out to all 80,000 employees. According to Ryan Gavin, Slack's chief marketing officer, the results have been striking: "It's the fastest adopted product in Salesforce history." Internal data shows that two-thirds of Salesforce employees have tried the new Slackbot, with 80% of those users continuing to use it regularly. Internal satisfaction rates reached 96% — the highest for any AI feature Slack has shipped. Employees report saving between two and 20 hours per week. The adoption happened largely organically. "I think it was about five days, and a Canvas was developed by our employees called 'The Most Stealable Slackbot Prompts,'" Gavin said. "People just started adding to it organically. I think it's up to 250-plus prompts that are in this Canvas right now." Kate Crotty, a principal UX researcher at Salesforce, found that 73% of internal adoption was driven by social sharing rather than top-down mandates. "Everybody is there to help each other learn and communicate hacks," she said. How Slackbot transforms scattered enterprise data into executive-ready insights During a product demonstration, Amy Bauer, Slack's product experience designer, showed how Slackbot can synthesize information across multiple sources. In one example, she asked Slackbot to analyze customer feedback from a pilot program, upload an image of a usage dashboard, and have Slackbot correlate the qualitative and quantitative data. "This is where Slackbot really earns its keep for me," Bauer explained. "What it's doing is not just simply reading the image — it's actually looking at the image and comparing it to the insight it just generated for me." Slackbot can then query Salesforce to find enterprise accounts with open deals that might be good candidates for early access, creating what Bauer called "a really great justification and plan to move forward." Finally, it can synthesize all that information into a Canvas — Slack's collaborative document format — and find calendar availability among stakeholders to schedule a review meeting. "Up until this point, we have been working in a one-to-one capacity with Slackbot," Bauer said. "But one of the benefits that I can do now is take this insight and have it generate this into a Canvas, a shared workspace where I can iterate on it, refine it with Slackbot, or share it out with my team." Rob Seaman, Slack's chief product officer, said the Canvas creation demonstrates where the product is heading: "This is making a tool call internally to Slack Canvas to actually write, effectively, a shared document. But it signals where we're going with Slackbot — we're eventually going to be adding in additional third-party tool calls." MrBeast's company became a Slackbot guinea pig—and employees say they're saving 90 minutes a day Among Salesforce's pilot customers is Beast Industries, the parent company of YouTube star MrBeast. Luis Madrigal, the company's chief information officer, joined the launch announcement to describe his experience. "As somebody who has rolled out enterprise technologies for over two decades now, this was practically one of the easiest," Madrigal said. "The plumbing is there. Slack as an implementation, Enterprise Tools — being able to turn on the Slackbot and the Slack AI functionality was as simple as having my team go in, review, do a quick security review." Madrigal said his security team signed off "rather quickly" — unusual for enterprise AI deployments — because Slackbot accesses only the information each individual user already has permission to view. "Given all the guardrails you guys have put into place for Slackbot to be unique and customized to only the information that each individual user has, only the conversations and the Slack rooms and Slack channels that they're part of—that made my security team sign off rather quickly." One Beast Industries employee, Sinan, the head of Beast Games marketing, reported saving "at bare minimum, 90 minutes a day." Another employee, Spencer, a creative supervisor, described it as "an assistant who's paying attention when I'm not." Other pilot customers include Slalom, reMarkable, Xero, Mercari, and Engine. Mollie Bodensteiner, SVP of Operations at Engine, called Slackbot "an absolute 'chaos tamer' for our team," estimating it saves her about 30 minutes daily "just by eliminating context switching." Slackbot vs. Microsoft Copilot vs. Google Gemini: The fight for enterprise AI dominance The launch puts Salesforce in direct competition with Microsoft's Copilot, which is integrated into Teams and the broader Microsoft 365 suite, as well as Google's Gemini integrations across Workspace. When asked what distinguishes Slackbot from these alternatives, Seaman pointed to context and convenience. "The thing that makes it most powerful for our customers and users is the proximity — it's just right there in your Slack," Seaman said. "There's a tremendous convenience affordance that's naturally built into it." The deeper advantage, executives argue, is that Slackbot already understands users' work without requiring setup or training. "Most AI tools sound the same no matter who is using them," the company's announcement stated. "They lack context, miss nuance, and force you to jump between tools to get anything done." Harris put it more directly: "If you've ever had that magic experience with AI — I think ChatGPT is a great example, it's a great experience from a consumer perspective — Slackbot is really what we're doing in the enterprise, to be this employee super agent that is loved, just like people love using Slack." Amy Bauer emphasized the frictionless nature of the experience. "Slackbot is inherently grounded in the context, in the data that you have in Slack," she said. "So as you continue working in Slack, Slackbot gets better because it's grounded in the work that you're doing there. There is no setup. There is no configuration for those end users." Salesforce's ambitious plan to make Slackbot the one 'super agent' that controls all the others Salesforce positions Slackbot as what Harris calls a "super agent" — a central hub that can eventually coordinate with other AI agents across an organization. "Every corporation is going to have an employee super agent," Harris said. "Slackbot is essentially taking the magic of what Slack does. We think that Slackbot, and we're really excited about it, is going to be that." The vision extends to third-party agents already launching in Slack. Last month, Anthropic released a preview of Claude Code for Slack, allowing developers to interact with Claude's coding capabilities directly in chat threads. OpenAI, Google, Vercel, and others have also built agents for the platform. "Most of the net-new apps that are being deployed to Slack are agents," Seaman noted during the press conference. "This is proof of the promise of humans and agents coexisting and working together in Slack to solve problems." Harris described a future where Slackbot becomes an MCP (Model Context Protocol) client, able to leverage tools from across the software ecosystem — similar to how the developer tool Cursor works. "Slack can be an MCP client, and Slackbot will be the hub of that, leveraging all these tools out in the world, some of which will be these amazing agents," he said. But Harris also cautioned against over-promising on multi-agent coordination. "I still think we're in the single agent world," he said. "FY26 is going to be the year where we started to see more coordination. But we're going to do it with customer success in mind, and not demonstrate and talk about, like, 'I've got 1,000 agents working together,' because I think that's unrealistic." Slackbot costs nothing extra, but Salesforce's data access fees could squeeze some customers Slackbot is included at no additional cost for customers on Business+ and Enterprise+ plans. "There's no additional fees customers have to do," Gavin confirmed. "If they're on one of those plans, they're going to get Slackbot." However, some enterprise customers may face other cost pressures related to Salesforce's broader data strategy. CIOs may see price increases for third-party applications that work with Salesforce data, as effects of higher charges for API access ripple through the software supply chain. Fivetran CEO George Fraser has warned that Salesforce's shift in pricing policy for API access could have tangible consequences for enterprises relying on Salesforce as a system of record. "They might not be able to use Fivetran to replicate their data to Snowflake and instead have to use Salesforce Data Cloud. Or they might find that they are not able to interact with their data via ChatGPT, and instead have to use Agentforce," Fraser said in a recent CIO report. Salesforce has framed the pricing change as standard industry practice. What Slackbot can do today, what's coming in weeks, and what's still on the roadmap The new Slackbot begins rolling out today and will reach all eligible customers by the end of February. Mobile availability will complete by March 3, Bauer confirmed during her interview with VentureBeat. Some capabilities remain works in progress. Calendar reading and availability checking are available at launch, but the ability to actually book meetings is "coming a few weeks after," according to Seaman. Image generation is not currently supported, though Bauer said it's "something that we are looking at in the future." When asked about integration with competing CRM systems like HubSpot and Microsoft Dynamics, Salesforce representatives declined to provide specifics during the interview, though they acknowledged the question touched on key competitive differentiators. Salesforce is betting the future of work looks like a chat window—and it's not alone The Slackbot launch is Salesforce's bet that the future of enterprise work is conversational — that employees will increasingly prefer to interact with AI through natural language rather than navigating traditional software interfaces. Harris described Slack's product philosophy using principles like "don't make me think" and "be a great host." The goal, he said, is for Slackbot to surface information proactively rather than requiring users to hunt for it. "One of the revelations for me is LLMs applied to unstructured information are incredible," Harris said. "And the amount of value you have if you're a Slack user, if your corporation uses Slack — the amount of value in Slack is unbelievable. Because you're talking about work, you're sharing documents, you're making decisions, but you can't as a human go through that and really get the same value that an LLM can do." Looking ahead, Harris expects the interfaces themselves to evolve beyond pure conversation. "We're kind of saturating what we can do with purely conversational UIs," he said. "I think we'll start to see agents building an interface that best suits your intent, as opposed to trying to surface something within a conversational interface that matches your intent." Microsoft, Google, and a growing roster of AI startups are placing similar bets — that the winning enterprise AI will be the one embedded in the tools workers already use, not another application to learn. The race to become that invisible layer of workplace intelligence is now fully underway. For Salesforce, the stakes extend beyond a single product launch. After a bruising year on Wall Street and persistent questions about whether AI threatens its core business, the company is wagering that Slackbot can prove the opposite — that the tens of millions of people already chatting in Slack every day is not a vulnerability, but an unassailable advantage. Haley Gault, the Salesforce account executive in Pittsburgh who stumbled upon the new Slackbot on a snowy morning, captured the shift in a single sentence: "I honestly can't imagine working for another company not having access to these types of tools. This is just how I work now." That's precisely what Salesforce is counting on.
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Listen Labs raises $69M after viral billboard hiring stunt to scale AI customer interviews
Alfred Wahlforss was running out of options. His startup, Listen Labs, needed to hire over 100 engineers, but competing against Mark Zuckerberg's $100 million offers seemed impossible. So he spent $5,000 — a fifth of his marketing budget — on a billboard in San Francisco displaying what looked like gibberish: five strings of random numbers. The numbers were actually AI tokens. Decoded, they led to a coding challenge: build an algorithm to act as a digital bouncer at Berghain, the Berlin nightclub famous for rejecting nearly everyone at the door. Within days, thousands attempted the puzzle. 430 cracked it. Some got hired. The winner flew to Berlin, all expenses paid. That unconventional approach has now attracted $69 million in Series B funding, led by Ribbit Capital with participation from Evantic and existing investors Sequoia Capital, Conviction, and Pear VC. The round values Listen Labs at $500 million and brings its total capital to $100 million. In nine months since launch, the company has grown annualized revenue by 15x to eight figures and conducted over one million AI-powered interviews. "When you obsess over customers, everything else follows," Wahlforss said in an interview with VentureBeat. "Teams that use Listen bring the customer into every decision, from marketing to product, and when the customer is delighted, everyone is." Why traditional market research is broken, and what Listen Labs is building to fix it Listen's AI researcher finds participants, conducts in-depth interviews, and delivers actionable insights in hours, not weeks. The platform replaces the traditional choice between quantitative surveys — which provide statistical precision but miss nuance—and qualitative interviews, which deliver depth but cannot scale. Wahlforss explained the limitation of existing approaches: "Essentially surveys give you false precision because people end up answering the same question... You can't get the outliers. People are actually not honest on surveys." The alternative, one-on-one human interviews, "gives you a lot of depth. You can ask follow up questions. You can kind of double check if they actually know what they're talking about. And the problem is you can't scale that." The platform works in four steps: users create a study with AI assistance, Listen recruits participants from its global network of 30 million people, an AI moderator conducts in-depth interviews with follow-up questions, and results are packaged into executive-ready reports including key themes, highlight reels, and slide decks. What distinguishes Listen's approach is its use of open-ended video conversations rather than multiple-choice forms. "In a survey, you can kind of guess what you should answer, and you have four options," Wahlforss said. "Oh, they probably want me to buy high income. Let me click on that button versus an open ended response. It just generates much more honesty." The dirty secret of the $140 billion market research industry: rampant fraud Listen finds and qualifies the right participants in its global network of 30 million people. But building that panel required confronting what Wahlforss called "one of the most shocking things that we've learned when we entered this industry"—rampant fraud. "Essentially, there's a financial transaction involved, which means there will be bad players," he explained. "We actually had some of the largest companies, some of them have billions in revenue, send us people who claim to be kind of enterprise buyers to our platform and our system immediately detected, like, fraud, fraud, fraud, fraud, fraud." The company built what it calls a "quality guard" that cross-references LinkedIn profiles with video responses to verify identity, checks consistency across how participants answer questions, and flags suspicious patterns. The result, according to Wahlforss: "People talk three times more. They're much more honest when they talk about sensitive topics like politics and mental health." Emeritus, an online education company that uses Listen, reported that approximately 20% of survey responses previously fell into the fraudulent or low-quality category. With Listen, they reduced this to almost zero. "We did not have to replace any responses because of fraud or gibberish information," said Gabrielli Tiburi, Assistant Manager of Customer Insights at Emeritus. How Microsoft, Sweetgreen, and Chubbies are using AI interviews to build better products The speed advantage has proven central to Listen's pitch. Traditional customer research at Microsoft could take four to six weeks to generate insights. "By the time we get to them, either the decision has been made or we lose out on the opportunity to actually influence it," said Romani Patel, Senior Research Manager at Microsoft. With Listen, Microsoft can now get insights in days, and in many cases, within hours. The platform has already powered several high-profile initiatives. Microsoft used Listen Labs to collect global customer stories for its 50th anniversary celebration. "We wanted users to share how Copilot is empowering them to bring their best self forward," Patel said, "and we were able to collect those user video stories within a day." Traditionally, that kind of work would have taken six to eight weeks. Simple Modern, an Oklahoma-based drinkware company, used Listen to test a new product concept. The process took about an hour to write questions, an hour to launch the study, and 2.5 hours to receive feedback from 120 people across the country. "We went from 'Should we even have this product?' to 'How should we launch it?'" said Chris Hoyle, the company's Chief Marketing Officer. Chubbies, the shorts brand, achieved a 24x increase in youth research participation—growing from 5 to 120 participants — by using Listen to overcome the scheduling challenges of traditional focus groups with children. "There's school, sports, dinner, and homework," explained Lauren Neville, Director of Insights and Innovation. "I had to find a way to hear from them that fit into their schedules." The company also discovered product issues through AI interviews that might have gone undetected otherwise. Wahlforss described how the AI "through conversations, realized there were like issues with the the kids short line, and decided to, like, interview hundreds of kids. And I understand that there were issues in the liner of the shorts and that they were, like, scratchy, quote, unquote, according to the people interviewed." The redesigned product became "a blockbuster hit." The Jevons paradox explains why cheaper research creates more demand, not less Listen Labs is entering a massive but fragmented market. Wahlforss cited research from Andreessen Horowitz estimating the market research industry at roughly $140 billion annually, populated by legacy players — some with more than a billion dollars in revenue — that he believes are vulnerable to disruption. "There are very much existing budget lines that we are replacing," Wahlforss said. "Why we're replacing them is that one, they're super costly. Two, they're kind of stuck in this old paradigm of choosing between a survey or interview, and they also take months to work with." But the more intriguing dynamic may be that AI-powered research doesn't just replace existing spending — it creates new demand. Wahlforss invoked the Jevons paradox, an economic principle that occurs when technological advancements make a resource more efficient to use, but increased efficiency leads to increased overall consumption rather than decreased consumption. "What I've noticed is that as something gets cheaper, you don't need less of it. You want more of it," Wahlforss explained. "There's infinite demand for customer understanding. So the researchers on the team can do an order of magnitude more research, and also other people who weren't researchers before can now do that as part of their job." Inside the elite engineering team that built Listen Labs before they had a working toilet Listen Labs traces its origins to a consumer app that Wahlforss and his co-founder built after meeting at Harvard. "We built this consumer app that got 20,000 downloads in one day," Wahlforss recalled. "We had all these users, and we were thinking like, okay, what can we do to get to know them better? And we built this prototype of what Listen is today." The founding team brings an unusual pedigree. Wahlforss's co-founder "was the national champion in competitive programming in Germany, and he worked at Tesla Autopilot." The company claims that 30% of its engineering team are medalists from the International Olympiad in Informatics — the same competition that produced the founders of Cognition, the AI coding startup. The Berghain billboard stunt generated approximately 5 million views across social media, according to Wahlforss. It reflected the intensity of the talent war in the Bay Area. "We had to do these things because some of our, like early employees, joined the company before we had a working toilet," he said. "But now we fixed that situation." The company grew from 5 to 40 employees in 2024 and plans to reach 150 this year. It hires engineers for non-engineering roles across marketing, growth, and operations — a bet that in the AI era, technical fluency matters everywhere. Synthetic customers and automated decisions: what Listen Labs is building next Wahlforss outlined an ambitious product roadmap that pushes into more speculative territory. The company is building "the ability to simulate your customers, so you can take all of those interviews we've done, and then extrapolate based on that and create synthetic users or simulated user voices." Beyond simulation, Listen aims to enable automated action based on research findings. "Can you not just make recommendations, but also create spawn agents to either change things in code or some customer churns? Can you give them a discount and try to bring them back?" Wahlforss acknowledged the ethical implications. "Obviously, as you said, there's kind of ethical concerns there. Of like, automated decision making overall can be bad, but we will have considerable guardrails to make sure that the companies are always in the loop." The company already handles sensitive data with care. "We don't train on any of the data," Wahlforss said. "We will also scrub any sensitive PII automatically so the model can detect that. And there are times when, for example, you work with investors, where if you accidentally mention something that could be material, non public information, the AI can actually detect that and remove any information like that." How AI could reshape the future of product development Perhaps the most provocative implication of Listen's model is how it could reshape product development itself. Wahlforss described a customer — an Australian startup — that has adopted what amounts to a continuous feedback loop. "They're based in Australia, so they're coding during the day, and then in their night, they're releasing a Listen study with an American audience. Listen validates whatever they built during the day, and they get feedback on that. They can then plug that feedback directly into coding tools like Claude Code and iterate." The vision extends Y Combinator's famous dictum — "write code, talk to users" — into an automated cycle. "Write code is now getting automated. And I think like talk to users will be as well, and you'll have this kind of infinite loop where you can start to ship this truly amazing product, almost kind of autonomously." Whether that vision materializes depends on factors beyond Listen's control — the continued improvement of AI models, enterprise willingness to trust automated research, and whether speed truly correlates with better products. A 2024 MIT study found that 95% of AI pilots fail to move into production, a statistic Wahlforss cited as the reason he emphasizes quality over demos. "I'm constantly have to emphasize like, let's make sure the quality is there and the details are right," he said. But the company's growth suggests appetite for the experiment. Microsoft's Patel said Listen has "removed the drudgery of research and brought the fun and joy back into my work." Chubbies is now pushing its founder to give everyone in the company a login. Sling Money, a stablecoin payments startup, can create a survey in ten minutes and receive results the same day. "It's a total game changer," said Ali Romero, Sling Money's marketing manager. Wahlforss has a different phrase for what he's building. When asked about the tension between speed and rigor — the long-held belief that moving fast means cutting corners — he cited Nat Friedman, the former GitHub CEO and Listen investor, who keeps a list of one-liners on his website. One of them: "Slow is fake." It's an aggressive claim for an industry built on methodological caution. But Listen Labs is betting that in the AI era, the companies that listen fastest will be the ones that win. The only question is whether customers will talk back.
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Agentic orchestration: Enterprise AI organizations have a deployment problem, not a platform problem — and most are calling chatbots agents
Across 101 enterprises, agent orchestration is consolidating onto model-provider platforms — Anthropic’s Claude leads by a wide margin — chosen for the gravity of the underlying model and judged on reliable multi-step execution. But the ambition runs well ahead of the reality: most deployed “agents” are still chatbot wrappers, the control plane enterprises expect is deliberately hybrid to avoid lock-in, and real-time fiscal control over token burn remains the exception. This wave of VentureBeat Pulse Research examines enterprise agent orchestration: which platforms enterprises run on, what drives the choice, what they optimize for, how they expect agent control to be structured, and — most revealingly — how orchestrated their deployed “agents” actually are and how tightly they control the cost of running them. The central finding is a gap between orchestration ambition and orchestration reality. Enterprises are consolidating fast onto the major model platforms: Anthropic’s Claude is the primary platform for 40%, more than double any rival, followed by Microsoft (18%) and OpenAI (13%). The choice is driven by “model gravity” — native alignment with a state-of-the-art base model (21%) — and success is judged by reliable, multi-step execution (task completion reliability 32%, multi-step workflow management 28%). Yet asked to assess their portfolios honestly, 71% say a quarter or fewer of their deployed “agents” are true multi-step orchestrated workflows rather than single-prompt chatbot wrappers, and only 10% have crossed the halfway mark. The orchestration layer is being built well ahead of the orchestrated portfolio it is meant to run. That gap shapes the architecture enterprises are putting in place. By the end of 2026 a clear majority (51%) expect a hybrid control plane — provider-native plus external orchestration — and only 6% expect to hand control to a provider-managed service, because vendor lock-in (35%) is the risk they fear most if control lives inside a model provider. Investment follows the build-out: agent workflow tooling leads the spend (34%), with security and permissions enforcement (25%) behind. And fiscal control lags throughout — more than a quarter (27%) have no real-time way to stop a runaway agent before the bill arrives. Methodology VentureBeat fielded this survey as part of its ongoing Pulse Research series, this instrument focused on enterprise agent orchestration. Responses are filtered to organizations with 100 or more employees (n=101), drawn from a single June 2026 wave; because this is one wave rather than a pooled multi-month sample, the report reads cross-sectionally and does not infer month-over-month trends. By organization size the sample is spread evenly across the enterprise bands: 100–499 employees, 2,500–9,999, and 50,000+ (21% each), with 10,000–49,999 and 500–2,499 (19% each). By role it is senior and buyer-credible: product and program managers (15%), CIO/CTO/CISO (13%), consultants and advisors (13%), and a spread of data, AI, and engineering directors and VPs, with an “Other” function at 18%. On purchasing, 81% are recommenders, influencers, or final decision-makers for AI solutions (66% recommender/influencer, 15% final decision-maker). Technology/Software is the largest industry at 44%, followed by Financial Services (17%) and Healthcare/Life Sciences (8%). At 101 respondents the sample is robust enough to read directionally with reasonable confidence, though it remains self-selected and is not a probability sample. Finding 1: Orchestration runs on model-provider platforms Anthropic’s Claude leads; open frameworks are marginal We asked which agent orchestration platform enterprises primarily use today. The answer concentrates on the major model providers — and on one in particular. A note on reading these shares. As described in the methodology section, the respondents are self-selected, and this question asked them for a single primary platform — so the figures measure which platform leads each enterprise's deployment, within a self-selected audience of AI-active technical decision-makers. A sample built this way can diverge substantially from spend-weighted market measures, and each VB Pulse survey draws its own sample with its own company-size mix, so vendor figures should not be compared across our surveys either. Read these shares as a portrait of where this cohort has placed its primary orchestration bet today, rather than as market share. The model platforms dominate. Anthropic, Microsoft, OpenAI, Google, and Amazon together account for roughly 80% of deployments (81 of 101), while the open frameworks (LangChain/LangGraph) and custom in-house builds that anchor engineering discussion sit in single digits. Anthropic’s lead — 40%, more than double the next platform — mirrors the “model gravity” selection logic in Finding 2: enterprises are choosing the orchestration layer that comes with the model they want to build on. As with the security vendors in the prior agent-security wave, the tools that define the category in technical circles are not yet where enterprise deployment concentrates. A small 3% are not orchestrating at all. Respondents rate the platforms they run at 3.94 out of 5 overall (109 answered), with “value for money” specifically at 3.94 and “ease of implementation” the weakest score, at 3.85 — placing orchestration near the bottom of our five-tracker satisfaction range, ahead of only evaluation tooling. A rating just under 4 out of 5, from users of whom 96% plan to change their orchestration approach within the year, reads as provisional acceptance: the platforms work well enough to run today, and not well enough to stop the search for something better. The ratings sit alongside near-universal intent to change; this is a layer enterprises tolerate more than they love. Finding 2: Model gravity drives platform selection The base model, not the tooling, decides the platform We asked what most influenced the orchestration platform choice. The single largest factor is the pull of the underlying model — though flexibility and ease of development follow close behind. Model gravity leading is the selection-side explanation for Anthropic’s platform lead: enterprises pick the orchestration environment closest to the frontier model they have standardized on. But the next tier complicates the picture — flexibility across models and tools (17%) and ease of development (17%) say enterprises also want to avoid being trapped by that choice, foreshadowing the lock-in fear in Finding 6. Security and permissions (14%) and total cost of ownership (11%) round out a pragmatic buying logic. Performance (latency/memory) sits last at 4%, a reminder that at this stage of adoption the binding constraints are model fit and optionality, not raw speed. Finding 3: The job is reliable multi-step execution Enterprises just orchestration by whether it completes the work We asked what enterprises optimize for — their primary success metric for orchestration. Reliability and multi-step workflow management dominate; developer- and user-facing metrics trail. Task completion reliability (32%) and multi-step workflow management (28%) together account for 59% of responses (60 of 101): orchestration succeeds, in the enterprise view, when it reliably carries a task through multiple steps to completion. Developer productivity (17%) matters but is secondary — the inverse of its prominence in framework discussion — and end-user experience (9%) is a minor concern, consistent with orchestration being an internal execution problem rather than a UX one. This reliability-first standard is exactly what makes the Chatbot Trap finding so pointed: enterprises define success as dependable multi-step execution, yet most of their deployed “agents” do not yet do multi-step work at all. The trap is not evenly distributed. Splitting the sample by organization size, 77% of smaller enterprises say a quarter or fewer of their agents do true multi-step work, against 62% of larger ones. Larger enterprises are meaningfully further into genuine multi-step deployment; the chatbot trap is, directionally, a mid-market condition. Finding 4: Consolidate, productionize, and build in-house Three strategic moves are nearly tied for the year ahead We asked what major change enterprises anticipate in their orchestration strategy over the next 12 months. Three moves cluster at the top, almost evenly split. The top three — building in-house control (25%), standardizing on one framework (24%), and moving agents from sandbox to production (23%) — are statistically indistinguishable and tell a single story: enterprises are moving from experimentation to operational consolidation. They want fewer frameworks, more production exposure, and more ownership of the control layer; only 4% expect no change. The appetite for custom in-house control planes is notable alongside the platform concentration in Finding 1 — enterprises are standardizing on model-provider platforms while simultaneously planning to wrap them in control logic they own, the hybrid posture that Finding 6 makes explicit. Finding 5: Investment flows to workflow tooling Tooling and permissions lead the spend; monitoring trails We asked which orchestration-related investment will grow most next year. Agent workflow tooling leads, with security and permissions enforcement behind. Workflow tooling leading (34%) is the budget-side expression of the reliability-and-multi-step priority in Finding 3: the money is going to the machinery that strings steps together dependably. Security and permissions enforcement (25%) and scaling infrastructure (20%) follow — the investments required to take agents from sandbox into production, the strategic move in Finding 4. Monitoring and debugging draws a smaller 11%, with another 11% reporting flat budgets. The weight on tooling, permissions, and scaling over pure observability signals that enterprises are spending to build and harden orchestration, not merely to watch it run. Finding 6: The control plane will be hybrid — and lock-in is why Enterprises expect to split control between providers and their own layer We asked where enterprises expect the primary control plane for agents to live by the end of 2026, and what worries them most if that control sits inside a model-provider platform. A clear majority expect a hybrid model — and vendor lock-in is the reason. Hybrid control is the dominant expectation by a wide margin (51%), and only 6% expect to hand control to a provider-managed service outright. Read together, the hybrid, custom, and externally-abstracted options — every architecture that keeps control at least partly outside the provider — sum to 88% (89 of 101). The reason surfaces directly when we asked about the risk of provider-resident control: vendor lock-in leads at 35% (35 of 101), ahead of security and permissioning limitations (28%) and inflexibility across models and tools (21%). The pattern echoes the prior wave’s “don’t trust the model to police itself” posture — here, enterprises will build on a provider’s platform but decline to be governed entirely by it. The hybrid control plane is the architectural hedge against the lock-in they most fear. The June figure asserting a preference for a hybrid control plane marks movement from earlier. In the April–May survey (n=145), only 34% expected a hybrid control plane, and a greater number (12%) expected to hand control fully to a provider-managed service. These two snapshots don’t yet measure a confirmed longitudinal trend — but the direction of the conversation is unambiguous: toward keeping control. Lock-in is also a new arrival as a top concern. In the April–May wave, the leading concern was security and permissioning limitations (32%), with lock-in second at 24%; by June the two had traded places. The worry about provider platforms appears to be maturing from whether they can be secured to whether they can be replaced. Finding 7: The chatbot trap — most “agents” aren’t agents yet Enterprises admit most deployments are still chatbot wrappers We asked enterprises to assess their portfolios honestly: what share of their deployed “agents” are true multi-step orchestrated workflows versus simple single-prompt chatbot wrappers. The answer is the defining finding of this wave. This is the gap at the center of the report. Combining the bottom two bands, 71% of enterprises (72 of 101) say a quarter or fewer of their deployed “agents” are genuinely orchestrated — and just 10% (10 of 101) have crossed the halfway mark. The ambition documented in the earlier findings — model-provider platforms, reliability-first success metrics, production rollouts, a deliberate control architecture — runs well ahead of the deployed reality, which remains overwhelmingly single-prompt assistants dressed as agents. This is less a contradiction than a roadmap: the platforms, budgets, and strategies are being put in place precisely because the orchestrated portfolio is still so thin. The open question for later waves is how fast the reality closes on the ambition. Finding 8: Fiscal control is still reactive Only a minority can stop a runaway agent before the bill arrives Finally, we asked how enterprises enforce fiscal control over agent token consumption — the risk that an autonomous loop exhausts a budget before anyone intervenes. Most rely on native caps or after-the-fact monitoring; real-time programmatic control is the exception. More than a quarter of enterprises (27%) admit they have no real-time, programmatic way to stop an agent before a budget-breaking bill arrives — they learn of it from the logs afterward. Another 32% lean entirely on the native caps and throttles built into their primary platform, a control only as good as the provider’s tooling and one that ties back to the lock-in concern of Finding 6. The enterprises building custom gateways (23%) or exploiting cross-model routing to arbitrage cost (19%) are the ones treating token burn as an engineering problem to be controlled deterministically. As with orchestration maturity, fiscal control is an area where the operational reality lags the ambition: agents are moving toward production faster than the cost-control plane around them is being built. It’s worth noting, a split appears according to company size: roughly one in three enterprises under 2,500 employees (34%) exercises only reactive control of agent spend, against 20% of larger enterprises — directional figures, but consistent with the chatbot-trap split. The mid-market is running the least mature agents on the least instrumented budgets. The bottom line: The layer is real; most of the agents aren't yet Organizations with 100 or more employees describe an orchestration strategy that is consolidating quickly and maturing slowly. They are standardizing on model-provider platforms — Anthropic’s Claude leads at 40% — chosen for the gravity of the underlying model, and they judge success by reliable multi-step execution. Investment is flowing to workflow tooling and permissions, the strategy is to consolidate frameworks and push agents into production, and the control plane they expect is deliberately hybrid, because vendor lock-in is the risk they fear most. But the honest self-assessment punctures the ambition. Seventy-one percent say a quarter or fewer of their deployed “agents” are truly orchestrated, only 10% are past the halfway mark, and more than a quarter cannot stop a runaway agent in real time. The orchestration layer — the platforms, the budgets, the control architecture — is being built ahead of the orchestrated portfolio it is meant to run. At 101 respondents in a single June wave this reads as a clear directional signal rather than a precise measurement: enterprises have decided how they want to orchestrate agents well before most of their agents are doing anything an orchestration layer is for. The question for subsequent waves is whether the deployed reality closes the gap on the ambition — or whether the chatbot trap proves stickier than the roadmap assumes. Based on survey responses from 101 qualified enterprise respondents (100+ employees), drawn from a single June 2026 wave. Because this is one wave rather than a pooled multi-month sample, results read directionally rather than as a confirmed trend. Respondents include product and program managers, CIOs, CTOs and CISOs, consultants and advisors, and directors and VPs of data, AI, and engineering, across Technology/Software, Financial Services, Healthcare, and other sectors.
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